How to make a complaint
We aim to provide a high level of service to all of our customers but occasionally things can go wrong, If this happens, we will do everything we can to put things right and assist you. If you have a complaint about our service, please contact us:
Get in touch
Or use the form below to send an enquiry or request more information.
All complaints should, in the first instance, be directed to the manager. They will endeavour to deal with each complaint on a individual basis resolve your complaint as soon as possible. However if you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS). Details of how to do this can be found on the website - The Property Ombudsman Service (TPOS) consumer guide at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS) It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.